Microsoft Dynamics Ax Distribution Mb6 892 Exam Material}

Submitted by: Ricky Cobb

MB6-892 Microsoft Dynamics AX Distribution and Trade exam is available in English, Chinese (Simplified), French, German, Japanese, and Spanish languages. The ideal audiences for this exam are IT professionals. The technology under which this exam comes is Microsoft Office 365. Passing this exam gives you an accreditation for MBS, MCSA.

This exam assesses your aptitude to achieve the technical responsibilities listed below. The percentages specify the relative weight of each key topic area on the test. The higher the percentage, the more queries you are liable to see on that content part on the exam.

Manage cases as well as the knowledge base (25-30%)

Create and administer cases

Effort with the case list and views; look for for case records; generate a new case record; recognize fields on a default case outline; examine business method flows; change activities to cases; comprehend the case declaration process; use case routing convention; use case making rules.

Construct and administer the knowledge base MBS

Seek for articles; relate an article with a case; use comprehension base articles to assist resolve cases; build, manage, and retain knowledge base article templates; form, modify, and bring out knowledge base articles; format articles; affix knowledge base articles to email messages.

Administer queues, entitlements, and service level agreements (SLAs) (25-30%)

Construct and supervise queues

Comprehend system queues and individual queues; generate and maintain queues; insert cases and activities to queues; effort with queue items; execute case routing.

Generate and direct entitlements

Generate and uphold entitlement templates; construct a new entitlement; put in entitlement lines.

Produce and manage SLAs

Comprehend standard and improved SLAs; construct SLA actions as well as details.

Administer service scheduling, interactive service hub, as well as the unified help desk (20-25%)

Employ and supervise service scheduling

Recognize service scheduling scenarios; comprehend the service scheduling progression flow; describe and supervise resources; execute customer service schedules; construct and administer resource groups; describe sites, holiday schedules, as well as services. MB6-892

Effort with the interactive service hub as well as the unified service desk

Effort with single-stream as well as multi-stream dashboards; administer queues as well as cases from streams; produce interactive dashboards; recognize the unified service desk.

Effort with FieldOne and surveys and execute service management analysis (20-25%)

Execute service administration analysis

Utilize Microsoft Power BI service dashboards; effort with the service calendar; effort with service reports; effort with service dashboards; effort with system charts designed for cases; recognize service metrics and goals; build goals for case records.

Apply FieldOne with service management

Recognize FieldOne functionality; recognize reasons to computerize the field service business; spot the advantages of using FieldOne

Effort with surveys

Recognize survey division options; construct and put together surveys.

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